Frequently asked questions

Getting Started & Ordering



To register you will need to create a profile where we will require your:

Name and Surname

E-mail address

A password and some other details. Click here to go to the registration/login page
1. Look for the goods you wish to buy.

When you find an item that interests you, click the name of the item to see its details.

2. Add to cart

When you have decided on the goods that you want to buy, click on “Add to cart.” Your shopping cart contains all the products that you have selected to buy. Once you’ve added an item to your Shopping Cart, keep searching until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping cart icon

3. Check out
  • To proceed to checkout, click on the ‘proceed to checkout’ button.
  • Your product list will appear
  • If you are not logged in, you will now be prompted to log in or register
  • Select your delivery address ,create a new delivery address or specify if the order will be an in store collection.
  • Select your payment method, and click on the ‘buy now’ button on the bottom right of the page
  • Click on ‘proceed’ if you are ready to complete the payment process
  • • A complete order summary will now display with all the details of your order. Please ensure that all information, including your delivery details are correct.
Due to meat items being weight determined, the total amount “Customers” pay will not be affected. We assure you that the amount paid at checkout via the website will be less than the amount due based on the invoice received on delivery. In terms of fresh chickens, they will be adjusted to offset any weight discrpencies.


Delivery

Getting Started & Ordering



Depending on the area you reside in, please see our Monday to Saturday delivery schedule throughout most of the Greater Area of Johannesburg.
Your order will be delivered between 9.00 a.m to 5:30 p.m. Monday to Saturday.
If your total order value is over R600, delivery is free. If it is under R600, delivery is R120.
You need to notify our driver immediately so that he can confirm a missing item. If this is verified it will be replaced accordingly.


Payment



You may pay with a valid credit card or via instant EFT
Upon the successful placing of your order and the approval of your Credit Card. If there are any problems, we will try to contact you.
Unfortunately, the Forsmay Loyalty Card can only be used instore.
No. Payment will have to be done at checkout on the website.
All orders need to be placed by 2pm for delivery. For example: If your delivery area falls on a Wednesday, orders need to be placed by Tuesday at 2pm.
No we do not deliver throughout Gauteng, please check our delivery schedule.